Privacy Policy

At Water Care Club, your privacy matters. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. By using our Services, you consent to the practices described here.

1. Information We Collect

Information You Provide

When you create an account, take our personalization quiz, or place an order, we collect:

• Name and email address
• Shipping and billing address
• Payment information (processed securely by our payment provider)
• Pool or hot tub setup details — water source, sanitizer type, equipment, and usage patterns
• Communications you send us

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device type, browser, and operating system
• IP address and approximate location
• Pages viewed, time spent, and navigation patterns
• Referring website or source

2. How We Use Your Information

We use the information we collect to:

• Personalize your water care product recommendations
• Process and fulfill your subscription orders
• Send order confirmations, shipping updates, and service notifications
• Improve our products, website, and customer experience
• Communicate promotional offers and tips (you can opt out at any time)
• Prevent fraud and maintain security

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Service providers — payment processors, shipping carriers, email platforms, and analytics tools that help us operate our business
• Legal obligations — when required by law, regulation, or legal process
• Business transfers — in connection with a merger, acquisition, or sale of assets

All service providers are contractually required to protect your information and use it only for the purposes we specify.

4. Cookies & Tracking

We use cookies and similar technologies to remember your preferences, understand how you use our site, and improve your experience. You can manage cookie preferences through your browser settings. Disabling cookies may limit some functionality.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. After account deletion, we may retain certain data as required by law or for legitimate business purposes such as resolving disputes.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at hello@watercareclub.com. We will respond within 30 days.

8. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will delete it promptly.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any information.

10. Changes to This Policy

We may update this Privacy Policy periodically. If we make material changes, we will notify you by email or by posting a notice on our website. The "Last updated" date at the top reflects the most recent revision.

11. Contact Us

If you have questions or concerns about this Privacy Policy, reach out to us at:

hello@watercareclub.com